Timelines vary by piece, but we prioritize speed without sacrificing quality.

At Enchanted Jewels, every order combines production (crafting your custom or ready-to-ship jewellery) and shipping for seamless delivery. The total time is the sum of both — tailored to your selection.

Whatever the weight is displyed is an approximate weight and accurate weight might differ a bit.

General Breakdown:

• Ready-to-Ship Items: Production: 1–3 business days | Shipping: 2–5 business days (Canada-wide) or 3–7 (international)
• Custom Creations: Production: 4–5 weeks (from design approval) | Shipping: As above

Please note that all countries will charge import duties/taxes on goods made and purchased abroad, (i.e. outside of Canada). The total tariff will be based on the declared value of your purchase which we are required to include with your shipping documents. The tax rate imposed on packages varies from country to country and it is the sole responsibility of the buyer to gather this information and budget accordingly. Outstanding duties will be brokered and charged via Fed-Ex/DHL when your package arrives at customs in your country. The duties must be paid in full before your shipment is allowed to clear customs for delivery to its final destination.

For precise details on your chosen piece — whether an engagement ring, necklace, or bespoke heirloom — check our Shipping & Production Timeline. Factors like location, customs, and peak seasons may apply.

We keep you updated every step — from confirmation to doorstep.
Questions? Reach out at [email protected] or visit our Vancouver studio. Your jewel arrives when it's meant to — perfectly yours.

USA/International Shipping & Import Duties

Please note that all countries will charge import duties/taxes on goods made and purchased abroad, (i.e. outside of Canada). The total tariff will be based on the declared value of your purchase which we are required to include with your shipping documents. The tax rate imposed on packages varies from country to country and it is the sole responsibility of the buyer to gather this information and budget accordingly. Outstanding duties will be brokered and charged via DHL/Fed-Ex when your package arrives at customs in your country. The duties must be paid in full before your shipment is allowed to clear customs for delivery to its final destination.

See our full Shipping Policies here

At Enchanted Jewels, we are committed to offering you a smooth, secure, and transparent shopping experience. If you are not entirely satisfied with your purchase, we offer a “No Questions Asked Money Back Policy” to ensure your peace of mind. (Made-to-Order, Special Order, engraved and sized items are Non-Returnable.)

You may return your product within 7 calendar days from the date of delivery if it does not meet your expectations. No questions asked

See our full Returns Policies & Procedures here

We accept: Debit, Mastercard, Visa, American Express. All transactions are secure, encrypted, and processed in Candian Dollar or US Dollar.

Though rare, we treat every shipment with care. If your order hasn’t arrived within 14 business days of shipping: → Contact us at [email protected] → Include your order number and shipping date

We’ll trace, replace, or resolve — swiftly and at no extra cost.

Your satisfaction is non-negotiable. If your jewel arrives imperfect or damaged in transit:

• 1. Reach out within 48 hours of delivery

• 2. Include

  • Your name & order number

  • Photos of the concern

  • Brief description

• 3. We’ll repair, replace, or refund — your happiness, guaranteed

When in doubt — reach out. We’re here to make it right.

All Enchanted Jewels designs, patterns, graphics, and creations are exclusive intellectual property.

Unauthorized replication, reproduction, or imitation is strictly prohibited. Any infringement will be met with immediate legal action — no exceptions.

Originality is our craft. Protection is our promise.