All purchases are subject to stock. We work tirelessly to keep our inventory accurate, but high demand, custom production, or system updates may occasionally affect availability.

Here’s how we handle it — always in your favor:

What you see is what you pay.

• Prices are final, and include all applicable fees at checkout (excluding duties/taxes for international orders).
• No hidden charges. No surprises.
• Any pricing errors identified before shipping will be corrected with your approval — or your order cancelled with a full, instant refund.

Your confidence is our commitment. From clear pricing to transparent policies, we keep you informed — because trust is the true luxury.
We’re here 24/7 at [email protected].
Shop clearly. Love completely.

Rare, but handled with care and transparency.

In the unlikely event an item becomes unavailable after your order is confirmed — whether due to fulfillment errors, sudden demand, or inventory discrepancies — we act swiftly and fairly.

What Happens Next

Stay in the Know:
• Out of stock online? Contact us for restock timelines or curated alternatives.
• We’ll never charge you for an item we can’t deliver.

Your trust is non-negotiable. Every update, every solution — delivered with the same elegance as your jewel.
Need clarity? Reach us anytime: [email protected].
Peace of mind, included.

Precision is our promise — and we honor it fully. We strive for flawless accuracy in every price, specification, and product detail. Yet, in rare instances, human or system errors may occur.

How We Handle Pricing Errors

Our Policy:
• We reserve the right to correct errors at any time — even after order confirmation.
• You will never be charged more without your consent.
• All refunds are processed swiftly and in full.

Transparency isn’t just policy — it’s our craft. We apologize for any inconvenience and thank you for your understanding.
We’re here to help: [email protected]
Fairness in every facet.

Clarity in every carat — and every cost. We keep pricing fair, current, and fully transparent.

Price Changes

• Product prices, availability, and shipping fees may change without notice due to:
  → Market trends
  → Raw material costs
  → Operational updates
• Final price is locked at checkout — what you confirm is what you pay.

Currency & Taxes

• Default currency: USD
• Local currency view available based on your region
• Taxes & shipping: Calculated accurately at checkout
• Tax error? We’ll notify you before dispatch:
  → Proceed with corrected total OR
  → Cancel with full, instant refund

International Orders

• Import duties and local taxes are not included in our prices
• Your responsibility to pay upon delivery, per destination country laws
• We provide all necessary documentation for smooth customs clearance

No hidden fees. No surprises. From studio to doorstep, you’re in control — and fully informed.
Reach us at [email protected].
Luxury, priced with honesty.

Fairness in every facet.
At Enchanted Jewels, our prices reflect the true value of premium craftsmanship, ethically sourced materials, and timeless design — fixed, transparent, and equal for all.

• No haggling
• No hidden deals
• Same competitive rate for every customer

Promotions? Only when we say so — clearly announced, universally available.

You’re not just buying a jewel — you’re investing in integrity. Everyone gets the same brilliance, the same trust, the same Enchanted experience.

Consistent. Transparent. Uncompromising.

Shipping and Handling Our shipping and handling fees reflect the costs involved in processing, packing, and delivering your items with care. We encourage you to review our Shipping Policy for detailed information.

All gemstone and diamond specifications comply with globally accepted industry tolerances. In compliance with industry standards, carat weights in all purchases may vary by 0.05 carats from the stated weight. For gemstone and pearl measurements, a tolerance of 0.25mm is acceptable. For diamond jewelry with multiple diamonds, we provide the minimum total carat weight. Color and clarity grades are presented as minimum or average values, depending on the number of diamonds included in the piece.

By entering your payment details and placing your order, you:

• Authorize Enchanted Jewels and its authorized third-party payment processors to debit the full purchase amount from your selected payment method.
• Confirm that you are legally authorized to use the chosen payment method.
• Consent to identity verification procedures or fraud prevention checks if required to complete the transaction securely.

We accept: Debit, Mastercard, Visa, American Express. All transactions are secure, encrypted, and processed in Candian Dollar or US Dollar.

We ship globally and offer international checkout with transparent pricing. Where applicable:

• Please note that all countries will charge import duties/taxes on goods made and purchased abroad, (i.e. outside of Canada).
• The total tariff will be based on the declared value of your purchase which we are required to include with your shipping documents.
• The tax rate imposed on packages varies from country to country and it is the sole responsibility of the buyer to gather this information and budget accordingly.
• Outstanding duties will be brokered and charged via Fed-Ex/DHL when your package arrives at customs in your country.
• The duties must be paid in full before your shipment is allowed to clear customs for delivery to its final destination.
• Customers are responsible for understanding and complying with their local import laws.
• Estimated delivery timelines and shipping rates will be shown before finalizing the order.

Orders are confirmed only upon successful payment authorization. In case of payment failure or technical issues, your order will not be processed, and you may be prompted to retry. Our customer support team is available to assist with any payment-related concerns.

Orders may be cancelled before shipment by contacting our support team. Refunds for cancelled orders or returned products (subject to our return policy) will be processed to your original payment method. Refunds typically take 15 business days, depending on your bank or payment provider.

For any payment-related concerns or queries, reach out to our Customer Support team:

• Email:[email protected]
• Phone: +1(778)903-8935

We are here to ensure a smooth, secure, and satisfying purchase experience for every customer.