We want you to love your Enchanted Jewels piece — forever. If it’s not perfect, we make it right — transparently and with care.
1. Ready to Ship Jewellery (Non-Customized)
- 7-day return window from delivery date
- Eligible if:
- Unworn, unaltered, in original condition
- Sized and Engraved item are not refundable
- Returned with original packaging, invoice, certificate & tags
- Refund:
- Shipping non-refundable
- Processed within 10 business days after Quality Check (QC)
- Credited to original payment method
- Deductions:
- USD 300 $ or USD 150 $ per carat (whichever is higher) if invoice/certificate is missing
- Gift/discount value deducted unless returned
2. Custom & Made-to-Order Pieces
Final sale — non-returnable, non-exchangeable.
Includes:
- Engraved items
- Special-order diamonds/gemstones
- Bespoke designs
3. Return Eligibility & Shipping
Domestic (Canada)
- Free return pickup via our logistics partner
- Courier cost reimbursed only if QC passes
- Customer covers return shipping if QC fails
International
- No returns/exchanges except:
- Damaged/defective reported within 24 hours with photos
- Missing documents: USD 300 $ or USD 150 $ per carat deduction
4. Return Procedure
- Log in → My Account → Order History
- Select item → Follow prompts
- Receive email confirmation
- Use provided return packaging kit
- Pack in original box inside tamper-proof packet
- Record packing video → Send via:
- WhatsApp: +1 (778) 903-8935
- Email: [email protected] (include order number)
Do not reopen sealed packet
5. Cancellation Policy
24-Hour Window
- Cancel within 24 hours if order not processed/dispatched
- Contact: [email protected] or +1 (778) 903-8935
- Refund: Credited in 5–7 business days
- No cancellation after dispatch or design confirmation
- Custom/engraved items: Non-cancellable
6. Contact Us
- Email: [email protected]
- Phone: +1 (778) 903-8935
- Website: www.enchantedjewels.ca
- In-Person: Vancouver Boutique (by appointment)
All returns subject to inspection.Damaged/incomplete returns are not eligible for refund. We’re not liable for delays due to incorrect bank/address details.
Shop with confidence. Return with ease. Enchanted Jewels — where every detail matters.